My client are a global leader in the provision of geospatial software and services to a multi-sector customer base.
We are currently looking for a dynamic and enthusiastic IT Graduate to join the Managed Services team, maintaining a rapidly growing portfolio of Managed Services and assisting with the deployment and monitoring of infrastructure and applications; detection, investigation and resolution of issues; whilst proactively contributing to the rapid evolution of our service offerings.
A large part of continued improvements is in developing standardized patterns and automation processes to improve quality and optimize service levels to customers. Development/Scripting capabilities, particularly within Powershell, Python or AWS (CLI) would be particularly beneficial.
This role will offer a fantastic opportunity to work with the latest cutting edge technologies and practices, including deploying and maintaining applications and solutions in Cloud Platforms (AWS and Azure) and related technologies.
You'll also be exposed to DevOps so any knowledge of this, and/or Cloud technologies would again be advantageous.
RESPONSIBILITIES YOU'LL BE EXPOSED TO:
·Build, manage and maintain infrastructure and applications in AWS (and other cloud platforms as required) to support Professional Services projects and Managed Services production environments
·Work with the Technical Support team to triage and resolve issues. Respond to problems by proactively investigating root cause and then identifying workarounds and resolutions.
·Work with the rest of the Managed Services team to proactively shape Managed Services offerings, processes, services and operations according to business and customer requirements
·Maintain and develop an excellent understanding of cloud platforms/operations and become a recognized subject matter expert in specific technologies and services
·Undertake research into the latest technology and IT trends and understand how this relates to Cloud offerings and Managed Services
You will be educated to degree level or above in a Computer Science related subject. It would be beneficial to have post graduate IT experience and that includes scripting, working in a DevOps environment and/or working with cloud technologies then so much the better.
There is ample opportunity to acquire skills on the job however, if personality, desire and aptitude are shown in sizeable quantity.
Your personal characteristics will also include excellent analytical and problem solving skills with the ability to think outside of the box, a drive and motivation to take ownership and work alone when required, and first class communication skills.
An exciting time to join this important and rapidly growing area of their business, becoming a key figure to help shape how it operates, and continues to improve customer success.