We have an opportunity for an experienced Tier 3 IT Technical Support Engineer to join a Limerick based Company that offers an excellent working environment that will challenge you technically and support your further development as an engineer.

This position will be a point of escalation for issues that cannot be resolved by Tier 1 &2 Level Engineers.

If you are looking for a position where you will be challenged technically within a positive team environment, then this worth discussing with us.

Technical Responsibilities:

* Provide remote support for escalated issues on a daily basis.
* Depending on the circumstances, the Tier 3 Technical Support Engineer could be required to travel to client sites on short notice.
* Interact with Tier 1 and Tier 2 Technical Support Engineers providing support and guidance on difficult issues.
* Responding and assisting with P1 escalations.
* Provide product training to Tier 1 and Tier 2 Technical Support Engineers and act as a mentor to junior support engineers.
* Act as a back-up for Tier 1, Tier 2 and Tier 3 Service Desk Engineers.
* Provide out of hours coverage as part of an on-call rotation schedule for SLA support as needed.
* Assist in evaluating new services, processes and technologies introduced at the Client Support Team.
* Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved.
* Comply, maintain and promote information security in the Company.

Qualifications and Experience

* MCSE and / or VCP certification required.
* 5+ years' experience in providing technical support.
* Detailed knowledge of Microsoft (Windows Server 2012/2016, Microsoft Exchange, Office365 and Active Directory).
* Setup, operation and troubleshooting of TCP/IP networking.
* 3+ years' experience with VMware ESX Server or VMware products.

To discuss in confidence, please contact Matthew Duane Rice

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