Role: Senior Desktop Support Engineer

Salary: Negotiable based on level / experience.
Location: Santry
Hours: 9am – 5:30pm Monday to Friday.
Overtime: Occasional (paid or time-in-lieu).
Holidays: 20-days per annum.
Required: Now.

Person:

Minimum 5-yrs experience in a busy IT / Desktop support environment
Must be self-starter and capable of working on their own initiative
Ability to diagnose, troubleshoot & research issues efficiently
Ensure adherence to service level agreements
Must have experience of working with call / ticket logging systems
Must have fluent English and relevant work permits for EU
Highly organised & focused in delivering a fast-paced, high-quality support service

Skills:

Must have excellent customer service & communication skills (verbal & written)
Strong Microsoft desktop OS and PC hardware knowledge
Familiar with networking (routers / switches / firewalls etc.)
Knowledge of IP Addressing, Routing, LAN & WAN Networks
Familiar with Microsoft server OS and ADDS, DNS, DHCP configuration and support
Familiar with cloud technologies
Familiar with virtualisation technologies (VMware and HyperV)

Please apply with cover letter and CV via email only to jobs@myitdepartment.ie

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