IT Support Engineer
Evros Technology Group are seeking applications for an experienced IT Support Engineer required for a busy managed services environment, working within the ITIL framework, governed by ISO 20000, and servicing a broad range of customers across a wide range of technologies. This is a permanent position based in Dublin South.
The role will involve:
* Remote Monitoring and Management support and configuration of customers' infrastructure
* Provision accounts and equipment
* Remote and Desktop Support for customers throughout Ireland and Internationally
* Maintain and build the current documentation in place
* Hardware troubleshooting
* Interacting with and managing 3rd parties
* Application troubleshooting and support
* Imaging and Deployment
* Manage File Permissions and Access Rights
* Backup Management and Support
* Configuration and Support of Mobile Devices
Experience:
* 2+ years working in a technical support environment (required)
* Application Support - 1st Level
* Customer Services
* Call Handling
It would be preferred if the candidate had the following accreditations and experience:
* Microsoft Specialist certification in Windows 7
* A Microsoft MCP for Client or Server OS
* CompTIA A+
* CompTIA Net+
The successful candidate will receive exposure to:
* All Microsoft Operating Systems
* Virtualization - VMware and Hyper-V
* SMB Networking Environments
* Unified Communications - Microsoft Lync
* Remote Access Solutions - Citrix & VPN
* Projects of varying of importance and scale
Evros over the years have partnered with significant players in the IT industry Microsoft, VMWare, and Cisco to name a few. To maintain these partnerships, it is vital that our staff have industry accreditations, to facilitate this development plans are provided to employees and support is provided to obtain appropriate accreditations.
Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.
If you are interested in applying for this role, please do so via the relevant link. If you would like to discuss this role in confidence, please contact Michal in itContracting directly (+353 1 4396811 or Michal at itContracting dot ie)
Evros / itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Evros / itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Evros / itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Evros / itContracting.
Ref: ITC2511
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