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Level 2 Support Engineer (Mobility Support - Mobile Security/ Device Security)

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Dublin 8
€40,000 to €50,000 per annum
TalentScope Recruitment Solutions
Job Ref:

TalentScope Recruitment Solutions, on behalf of our client in Dublin is seeking an Onsite Support Engineer (Level 2) with strong Windows Infrastructure skills and good expertise in supporting mobile devices.


As the Level 2 Engineer onsite, you will be managing escalations from Level 1 teams regarding AirWatch On-Premise and mobility issues and questions.

You will be required to develop solid documentation and maintain documentation on FAQ's, SOP and process documentation for the customer onsite and become a SME regarding all thing mobile/mobility related. You will also be involved in deployment, change management and support of the following

  • 3 AirWatch On Premise environments (LIVE, PRE-LIVE, DEV)
  • Samsung consoles and portals (KME, KC, E-FOTA)
  • Samsung KNOX Workspace
  • NetMotion 

Required Skills:

  • IT background, ideally in support role of Wintel servers and endpoints. (Windows Environment)
  • VMWare administration skills
  • Strong trouble-shooting capabilities and ability to work on own-initiative
  • Good Networking skills
  • Ideally with experience of AirWatch On-Premise
  • Exposure to any other MDM Products an advantage
  • iPhone/Android support
This role has fantastic scope in terms of career development and training opportunity. It will develop into a team lead/IT Manager role over a 1-2 year timeframe.

For more information on this role, please send a current CV to me at

This role will not support a work permit application. All Candidates should be currently eligible to work in Ireland/EU or hold a Stamp4 permit. Candidates should be available locally for immediate interview.

TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.

By sending us your CV, you are accepting that your details will be stored on our systems for current/future use. No personal information will ever be shared with a third party, except where you give us your permission to send your CV to a specific client upon your agreement.

Should this position not be specifically what you are seeking, we are hiring for numerous positions currently so please get in touch with us as we may have other roles that would be relevant.


Contact Details:
TalentScope Recruitment Solutions
Tel: 087 2344753
Contact: TalentScope

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