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Helpdesk Engineer

Job Category:
Software Developer/Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
€30,000 to €35,000 per annum
IT Search & Selection
Job Ref:

Helpdesk Engineer required for permanent role in Cork city with leading Software Development house. The successful Helpdesk Engineer will support high-volume e-commerce web applications with a rapidly expanding global market-leader.

This role will suit an experienced graduate with basic Linux, SQL and programming skills (Java, Python, etc.) and a keen interest in learning and improving new systems.

This role offers excellent benefits, training and career opportunities.

Why would I be interested in this job?

  • Permanent position with rapidly growing Irish software house
  • Benefits package including health insurance, 22 days holidays (up to 27), free food, educational assistance

What will I do?

  • Help provide Production Support for all operational applications, systems and software environments in an internal hosted infrastructure
  • Handle issue queues and prioritise critical issues and keep those effected informed with regular updates
  • Document standards, processes and procedures relating to best practices, issues and resolutions
  • Utilise Jira, Slack, and other operational and collaboration tools to work with internal resources to provide timely incident/request response and support

What do I need?

  • Previous experience in Application, Software, Production or Technical support role
  • Basic Knowledge of Linux
  • Academic knowledge of Java and / or Python
  • SQL scripting
  • Ability to distinguish between critical and non-critical issues
  • Must be eligible to work in Ireland
  • Be available for rotating shift / on-call coverage as needed (8-6pm / 1–11pm rotating shifts)
For more info contact Wes in IT Search on 015079281 or Apply Today.
Contact Details:
IT Search & Selection
Tel: +353 1 507 9281
Contact: Wes O'Brien

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