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Service Desk Coordinator/ Resource Scheduler

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary:
€32,000 to €36,000 per annum
Posted:
13/11/2018
Recruiter:
CCI Recruitment
Job Ref:
2500

Leading company seeks Service Desk Coordinator/Resource Scheduler.

Salary €32,000 to €36,000.

 

Responsibilities

  • Scheduling of tickets for engineers

  • Communicating with customers

  • Monitoring of tickets

  • Scheduling installations

  • Working closely with the helpdesk

  • Report generation

  • Ticketing system administration

     

     Key skills

  • 1 years plus experience in similar role essential

  • Very organized

  • Ability to communicate (oral /written English) effectively with customers, engineers.

  • Strong ownerships skills

  • Clear precise thinker

  • Common Sense approach

  • Ability to see the consequences of doing something or not

  • Technical aptitude

  • Excellent PC skills.

 

Contact Details:
CCI Recruitment
Tel: 01 6761299
Contact: Geraldine Jordan

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