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IT Service Delivery Manager to €80K

Job Category:
Management
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Central Dublin
Location:
Dublin city
Salary:
€60,000 to €80,000 per annum
Posted:
29/11/2018
Recruiter:
IT Alliance Group
Job Ref:
JB 17994

We are looking for an IT Service Manager to join a leading Irish company & Brand  headquartered in Ireland

The SDM will interface with the customer, delivery/project management, and all delivery resources. The SDM will have a broad understanding of IT operations covering service desk, networking, server and storage. This is a hands-on management role.

 

Service Delivery Management:

  • Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA);
  • Owner of all Service Desk Processes (Incident, Problem Change etc), amend and create new processes where appropriate;
  • Manage the service desk tool (s), enhance and innovate where appropriate;
  • Deliver the service in line with the project budget;
  • Maintain, monitor and improve services;
  • Liaison to customer for escalations and service quality;
  • Identify project risks and issues, maintain risk register, and issues logs;
  • Responsible for the efficiency and productivity of the service desk, regularly review the resource estimates and forecasts to support Service Delivery.

 

Competencies/Experience:

3+ years in a management/leadership role delivering service against SLAs or agreed targets;

Strong leadership and influencing capabilities;

technical background in infrastructure required; 

 Good presentation skills and Communication skills;

 Good documentation skills;

Experience with managing vendors, and budgets 

 Experience leading an IT team either in Supervisor, Team Lead or Manager role

  ITIL Certified experience in an ITIL environment, experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required; 

Contact Details:
IT Alliance Group
Tel: 01
Contact: Jenieve Brennan

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