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IT Service Delivery Manager

Job Category:
Project Manager, Analyst (Business/Systems), Management
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
West Dublin
Location:
Unspecified
Salary:
€80,000 to €90,000 per annum
Posted:
17/09/2018
Recruiter:
IT Search & Selection
Job Ref:

IT Service Delivery Manager required for a multinational healthcare business based in West Dublin.  The role will work with the Head of Infrastructure, and will ultimately be responsible for the design, delivery and standardisation of IT policies and procedures across the business. This role is ideal for an internal SDM, with significant experienced in service delivery for both helpdesk and business applications, IT operations, process design, project delivery and procurement.

 

Responsibilities:

 

Delivery of all IT support services for Group function to meet agreed Service Level Agreements. Manage, track and report SLA performance across the business

Design, delivery and enforcement of IT policies and procedures

Key point of contact for all major IT incidents and vendor engagement

Creation of the IT Service Catalogue and provision of on-going metric reporting

Design, delivery and annual testing of Disaster Recovery (DR) for all critical business application and infrastructure.

Determine strategy and approach of future business services, End-User environment, and evolution of emerging technologies into service portfolio.

Vendor Management

Develop and implement a Service Acceptance process for new solutions

 

Requirements:

3rd level qualification with 6+ years experience within an IT service delivery role

Experience having designed and Implemented a Service Delivery framework/strategy including SLA development and Metrics/Processes/Reporting

Prior experience from a fast based industry – FMCG/Pharma would be advantageous.

Strong technical knowledge of computer hardware and systems

People Manager – working with stakeholder groups and 3rd parties– having experience and gravitas to challenge and push back

ITIL certified

 

Remuneration:

Base salary of €80-90K

15% Completion Bonus

Healthcare

25 days Annual Leave

Pension contribution of up to 10%

Contact Details:
IT Search & Selection
Tel: +353 1 507 9264
Contact: David Shanahan

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