Company BIO

Established in 2004 as PCtechnix and re-branded as IT.ie in 2016, we provide the highest standard of Managed IT Support, as well as Hardware Sales and a wide range of IT Solutions to business customers of all sizes throughout Dublin and Nationwide.

Responsibilities of the Helpdesk Engineer:

- Ensures that requests for assistance are responded to in a timely manner

- Remote Technical Support for IT.ie clients.

- Office 365 and Cloud Support

- Configuration of mixed vendor software & hardware systems.

- Active Directory administration and management (user setup, group policy).

- Microsoft Windows Server 2003/2008/2012/2016

- Microsoft Windows 7/8/10 administration and support.

- Microsoft Office support

- PC Deployments & rollouts.

- General IP & Networking skills.

- MCSA / MCSE Preferable but not necessary.

- Exchange Server 2003/2007/2010, etc would be an advantage.

Skills required for role of Helpdesk Engineer:

- Third level Degree or similar IT Qualifications.

- Excellent verbal and written communication skills.

- Experience desirable in a similar role.

- Must have strong Customer Service skills.

- The ability to work effectively as part of a team, to multitask and to prioritise work.

Candidate: 

- Highly Motivated & Logical ability to troubleshoot and resolve issues.

- Excellent Work Ethic.

- 6 Month probationary period.

- Confident, personable and well-rounded individual.

- Ability to communicate well with customers.

- Quickly build rapport and gain client confidence.

- Work individually and as a team.

- Be able to follow company procedures and methods.

- Available to work out of hours / weekends if necessary  [on the very rare occasion].