In these roles you will be responsible for: –

• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. –
• Ensuring customer satisfaction and strive to meet service standards. –
• A typical day will likely involve fielding between 75 to 100 calls. – Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• Required Skills for this role include: – At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
• At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• An education level of at least a high school diploma or GED Preferences.
• Previous healthcare industry experience in a Provider (hospital/doctor’s office) or Insurance company that required knowledge of contracting, credentialing or medical claims. – Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product.
• Ability to communicate (oral/written) effectively in a professional/office setting. – Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.
• Time management skills that require the ability to cope with a complex, changing environment. **Required schedule availability for this position is Monday-Friday (00:00am to 00:00pm CST/EST/IST). The shift timings can be changed as per client requirements.
• Additionally, resources may have to do overtime and work on weekend’s basis business requirement.