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Call center representative

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
0-1 Year
Area:
South Dublin
Location:
Unspecified
Salary:
€2,000 to €2,500 per month
Posted:
19/07/2018
Recruiter:
Evolve Adviser Ltd
Job Ref:

In these roles you will be responsible for: –

  • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. –
  • Ensuring customer satisfaction and strive to meet service standards. –
  • A typical day will likely involve fielding between 75 to 100 calls. – Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
  • Required Skills for this role include: – At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
  • At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • An education level of at least a high school diploma or GED Preferences.
  • Previous healthcare industry experience in a Provider (hospital/doctor’s office) or Insurance company that required knowledge of contracting, credentialing or medical claims. – Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product.
  • Ability to communicate (oral/written) effectively in a professional/office setting. – Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.
  • Time management skills that require the ability to cope with a complex, changing environment. **Required schedule availability for this position is Monday-Friday (00:00am to 00:00pm CST/EST/IST). The shift timings can be changed as per client requirements.
  • Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

Contact Details:
Evolve Adviser Ltd
Tel: 0894357076
Contact: Vijay Hooda

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