Junior Helpdesk Support Technician

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin
Salary Description:
Negotiable
Posted:
08/05/2018
Recruiter:
ITech Consult Recruitment
Job Ref:
917401FK

Helpdesk Support Technician [.Net/C#/SQL]

Project / Role:
Our client is a fast-growing Irish Software Development company providing Software Solutions to over 100 leading Food & Meat Processing companies.

They are currently looking for a Helpdesk Support Technician to provide resolution of Web help-desk customer service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. This role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.

Main Tasks:

* Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities
* Identify, evaluate and prioritise customer's problems whilst formulating plans of resolution
* Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
* Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
* Assist is evaluating new services, processes and technologies introduced at the helpdesk
* Escalate unresolved issues to implementation team programmers or the Helpdesk Manager as necessary
* Work with staff to promote, develop, and maintain strong customer service values.
* Additional projects as required such as preparing system and user documentation testing

Requirements:

* Working Knowledge of .Net development in C# & SQL
* Previous Helpdesk Support Experience
* Fluent English both verbal & written
* Excellent Communication, Literacy and Interpersonal Skills
* Live within a commutable distance to Dublin 15 with own transport

Nice to have(s)

* Knowledge of Food Processing Industries would be advantageous but not necessary

Languages:

* Excellent Level of English

Reference No.: 917401FK

Role: Helpdesk Support Technician

Industry: Software

Location: Co. Dublin

Workload: 100%

Start Date: ASAP

Job Type Permanent

Contact Details:
ITech Consult Recruitment
Tel: +353 1 901 0332
Contact: ITech Consult AG

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings