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Service Team Coordinator

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Unspecified
Salary:
€30,000 to €40,000 per annum
Posted:
22/05/2018
Recruiter:
IT Search & Selection
Job Ref:
AFAM-554551

Service Team Co-Ordinator required for an IT Managed services fast paced organization based in Dublin West Dublin – on the Luas line.

Responsibilities

  • Triage and assign service desk cases as the arrive via email or phone
  • Ensure all issues are responded to, actioned and escalated as required, communicating with the customer regarding incident progress where necessary
  • Assist with the planning and scheduling of computer equipment installations, software projects and consultancy engagements matching resources appropriately and ensuring maximum utilisation of resources
  • Schedule onsite visits for engineers
  • Adopt, adapt and continually work to improve on processes and procedures already in place for the service desk and professional services teams
  • Provide status reports to customers
  •  Strive to exceed service levels delivered through our customer excellent program
  • Provide support for Services Delivery Lead and feedback to Customer Relationship Managers

Requirements

  • Experience co ordinating a team of IT service desk engineers
  • Understanding of IP networking and basic network troubleshooting skills
  • Understanding of support tools, techniques and IT services
  • Excellent verbal and written communication required
  • ITIL Certified or worked in an ITIL Environment advantageous.
  • Use of a CRM System is essential

Remuneration

  • Up to €40,000 base salary
  • Health Insurance
  • Profit Share 

Contact Details:
IT Search & Selection
Tel: +353 1 507 9279
Contact: Asal Al

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