Service Team Co-Ordinator required for an IT Managed services fast paced organization based in Dublin West Dublin – on the Luas line.
Responsibilities
- Triage and assign service desk cases as the arrive via email or phone
- Ensure all issues are responded to, actioned and escalated as required, communicating with the customer regarding incident progress where necessary
- Assist with the planning and scheduling of computer equipment installations, software projects and consultancy engagements matching resources appropriately and ensuring maximum utilisation of resources
- Schedule onsite visits for engineers
- Adopt, adapt and continually work to improve on processes and procedures already in place for the service desk and professional services teams
- Provide status reports to customers
- Strive to exceed service levels delivered through our customer excellent program
- Provide support for Services Delivery Lead and feedback to Customer Relationship Managers
Requirements
- Experience co ordinating a team of IT service desk engineers
- Understanding of IP networking and basic network troubleshooting skills
- Understanding of support tools, techniques and IT services
- Excellent verbal and written communication required
- ITIL Certified or worked in an ITIL Environment advantageous.
- Use of a CRM System is essential
Remuneration
- Up to €40,000 base salary
- Health Insurance
- Profit Share
