Support Engineer
Project / Role:
Our client is seeking a Support Engineer to join an expanding services team and assist with the management and support of our client's many, diverse implementations of its leading LMS Software.
Ideally the role is suited to someone with a support background but who is seeking to gain more technical/coding experience with many disparate technologies. While this is not a development role, it should be seen as a very technical support position which will expose the candidate to some development and opportunities to enhance those skills.
Main Tasks:
* Managing the Support Queue
* Troubleshooting technical and functional issues
* Liaising with internal Project staff and R&D personnel
* Verbal and written communication with the customer
* Product installation/configuration
* Debugging/fixing code
* Managing releases of code patches to customer environments
Requirements:
* Team player with excellent communication and interpersonal skills
* Attention to quality and detail
* Ability to troubleshoot/investigate complex technical issues
* Good communication skills, verbal and written - not afraid on going on calls with customers/speaking to solution architects internally
* Able to work independently and efficiently to provide solutions to technical issues.
* Self-motivated, detail-oriented and organized.
* Knowledge of HTML, CSS, JavaScript, Java, SQL essential
* Ability to prioritise and manage work
Employee Benefits:
* Excellent remuneration
* Pension
* Health Insurance
* Up to 25 days annual holidays
* City centre location
Reference No.: 917365FK
Role: Support Engineer
Industry: Software
Location: Co. Dublin
Workload: 100%
Start Date: ASAP
Job Type Permanent
Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.
Feel free to contact us for further information: 01 901 0332
About Us:
Since the foundation of our parent company - ITech Consult AG in 1997, we have continually extended our network of computer experts. ITech Consult has offices in Switzerland, Germany, UK and Ireland. Freelance IT specialists benefit from our comprehensive service offerings: including job evaluation, support in the application phase through to legal requirements, setting up of Irish Ltd Companies and on-going administrative support with our clients.
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