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Level 1 - Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Salary Description:
Competitive Salary
Job Ref:
Ref 1244


Level 1 Technical Support Engineer

Join a leading 35 year old ICT Services provider based in Dublin City Centre.  Datapac has a vacancy for a Level 1 Technical Support Engineer.

Responsibilities include:

Monitoring Service Desk and tickets 


Diagnosis and resolution of customer issues where possible

Escalation paths in place to Level 2 resources where required

Assign tickets to desk-side staff

Monitoring NOC Dashboard and responding to alerts

Create and update technical documentation

Other Responsibilities

Patching of windows servers and products

Racking and building servers to client requirements including cabling etc

Work with VMware on creating and managing servers

Monitoring of VMware – VCS/Database/Backups

Setting up backups on servers

Daily review of backups including the changing of tapes

Highlight backup issues and re-run when required.

Support of client Hosting and Shared Services

Active Directory Management

Create/modify and manage access control for active directory users

Support Group policy

Creating, modifying and testing PowerShell scripts

Qualifications / Experience

MCP Windows 2008 R2 / Windows 2012 desirable

Knowledge of supporting RDS servers

Knowledge of Windows File servers

Knowledge / experience with Active directory user management

Performing backups to tape

Knowledge of VMware

Knowledge of PowerShell – Creation of PowerShell scripts

If you are interested, contact us now for a brief video interview on the first step of your new career in IT Support.

Contact Details:
Tel: +353 1 4263500
Contact: HR Manager

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