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Technical Support Engineer (VOIP / PBX) D12, 28K

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
West Dublin
Location:
Dublin 12
Salary:
€27,000 to €28,000 per annum
Posted:
23/04/2018
Recruiter:
IT Search & Selection
Job Ref:

Technical Support Engineer

Location: Park West

Technical Customer Support Engineer required for leading VOIP provider based in Park West, Dublin 12. This is a permanent full time role and an opportunity to join a smart, eager, and extremely passionate team within a growing company.

You would be responsible for answering complex customer inquiries primarily via a

Ticketing System, and by phone. You would also be internal and external point of contact on customer escalations and ensure customer issues are resolved as quickly as possible.

Responsibilities

  • Record and log all customer queries and requests by telephone and email.
  • Respond to clients promptly and clearly with a resolution
  • Escalate issues within the company or third parties when necessary
  • Provide internal customer service related reports and documentation
  • Work closely with Account Managers, Software Developers & Digital Marketing
  • Installation of all new IT hardware & Software for clients including Hosted PBX configuration
  • Remote support for all provided client hardware

Requirements

  • 2 years’ minimum in a Technical support role
  • Knowledge of VOIP, SIP, and PBX services
  • Third level IT related degree
  • A very good understanding of TCP/IP, Broadband services, DNS
  • Diagnostic and troubleshooting expert familiar with protocol analysis tools such as Wireshark
  • Basic Working Understanding PHP, HTML, Javascript & XML

Remuneration

  • Starting base salary of €28,000
  • Career progression

Contact Details:
IT Search & Selection
Tel: +353 1 507 9264
Contact: Asal Al

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