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Service Design Manager (ITIL)

Job Category:
Job Type:
Level of IT Experience:
5-10 Years
South Dublin
Dublin South
Salary Description:
Competitive Salary on Offer
TalentScope Recruitment Solutions
Job Ref:

TalentScope Recruitment Solutions, on behalf of our client, are seeking applications for a Service Design Manager to work within their IT Operations team.




*You will be responsible for ensuring that all service models and service solution designs fit with strategic, architectural and other corporate environments, allowing for scaleable solutions and achieving operational excellence

*Responsible for ensuring the consistent design of appropriate services, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements.

*Building a detailed and in-depth understanding of the stakeholders requirements.

*Ensuring that Service Designs that are produced meet and fulfill the documented business requirements

*Producing quality, secure and resilient designs for new or improved services, processes or measurement systems to meet agreed current and future service requirements of the organisation.

*Producing and maintaining all design documentation, including designs, plans, architectures and policies.

*Producing and maintaining all necessary Service Design Packages (SDPs) based on service charters and change requests.

*Measuring the effectiveness and efficiency of the Service Design Process.


Skills & Experience Required


*Minimum of 5 years experience in an Operational Management role operating within complex, distributed IT environment

*Minimum of 5 years relevant experience managing delivery of services in an ITIL environment

*Experience in managing and influencing Stakeholders and teams in a busy, multi-site environment as well as multiple IT suppliers and operating in a managed services environment. Also experienced at managing stakeholders at board level

*Experienced in engaging directly with customers in support of the clarification or shaping of needs, definition of requirements and priorities, identification of solution options and development of solutions

*Excellent knowledge of the dynamics of infrastructure and application technologies in order to implement service governance around identified key risks

*ITIL V3 Foundation/Practioner and Service Operation Certified

*Project Management (PMP/PMI or Prince2) Certified


This role will not support applications requiring sponsorship. All Candidates interested should be already eligible to work in Ireland/EU or hold a current Stamp 4/Critical skills permit.


For more information on this role, you can apply via the link below or contact Aileen at 087 2344753 for a confidential discussion on the role.


TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.

By sending us your CV, you are accepting that your details will be stored on our systems for current/future use. No personal information will ever be shared with a third party, except where you give us your permission to send your CV to a specific client upon your agreement.


Contact Details:
TalentScope Recruitment Solutions
Tel: 087 2344753
Contact: Aileen Hallahan

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