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Software / Contact Center Developer

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
1-5 Years
West Dublin
Dublin West
Salary Description:
Competitive Salary Offered
PlanNet 21
Job Ref:

We are looking for a software developer to join our contact center development team. This role will involve working with Java, SQL server, C#, covering a wide range of business applications.


Key Responsibilities:

  • Application development and support using Cisco CVP/Voice VXML/ASR and TTS
  • IVR / Call Routing development, support experience using Voice XML
  • Good hands-on experience in Java, JSP applications, routing, and city – integration and implementation.
  • Core java + REST/SOAP automation and development. The resources will be expected to work on enhancements/projects/automation/defect fixes endeavor.
  • Java VXML IVR development skills with Voice XML, Java, Spring MVC, J2EE ,SOAP, RESTAPI’s
  • Experience with Nuance Speech Recognition grammar development
  • Communication with development, support and business units throughout the life cycle of the project.
  • IVR application development VoiceXML, and JSP
  • Develop SQL queries, stored procedures, jobs and reports.
  • Candidate is expected to perform Java/J2EE technology-specific application design, development, and implementation of the same.
  • Test case design and execution.
  • SLA Driven support and troubleshooting.
  • Develop custom applications for use in contact center environments.
  • Candidate is expected to coordinate with IT support groups for infrastructure
  • QA support and production roll out.
  • System documentation (design, infrastructure, end user guides etc.).
  • Work within the team to create innovative client solutions.


Experience or familiarity with the following:

  • Cisco ICM scripting
  • CUCM or Call Manager configuration
  • CVP, Call Studio, or VXML developer, which will include Java knowledge
  • SQL Server queries, knowledge of the UCCE database schema, CUIC reporting
  • Cisco VoIP
  • Cisco Finesse configuration
  • JavaScript, SOAP / Web services, Windows Server 2008/2012, Microsoft SQL Server


Essential Skills & Qualifications

  • Level 8 BSc or BA in computer science or related subject.
  • Experience with Java or another Object Oriented programming language.
  • Experience with Microsoft SQL Server
  • Experience writing SQL queries
  • Experience or knowledge of building web services or APIs.
  • Experience gathering requirements and producing solution design.
  • A full drivers license.
  • 2+ years industry experience in a software development role
Contact Details:
PlanNet 21
Tel: 01
Contact: Emma Hirsch

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