TalentScope Recruitment Solutions, on behalf of our client in Naas, Co. Kildare are seeking applications for a Technical Account Manager for their team.
As the Technical Account Manager, you will have responsibility for the management and technical coordination of key customer accounts. This is a hybrid role requiring a strong IT background with the necessary commercial experience to fully manage the customer relationship. You will be results orientated with a natural ability to negotiate and achieve customer satisfaction.
The successful candidate will have an opportunity to work in an exciting and challenging position with exposure to the latest technologies in a fast paced multi customer environment.
· Proactively manage the customer relationship
· Identify opportunities and proactively up-sell technical solutions and services
· Capture customers technical requirements, formalise scope and present to internal teams
· Manage service boundaries and agreed project scope
· Negotiate customer contracts and commercials
· Work with internal teams and oversee customer on boarding and proactive site visits
· Provide a cross function point of escalation to manage customers’ expectations
Essential Personal Attributes:
· Excellent people skills with an ability listen and negotiate.
· High degree of organisation, efficiency, urgency and follow through
· Strong presentation skills both verbal and written.
· Highly motivated with the ability to work on your own.
· Team player
Several years’ experience in a similar role required. Strong understanding of Infrastructure and Cyber Security advantageous. Experience of service and contract negotiation with the ability to identify opportunities and proactively upsell.
· 3 – 5 years’ experience in a similar role
· Relevant third level education
· Relevant industry qualifications
· English as native language
· Full driving license
For more information on this role, please send a current CV to firstname.lastname@example.org or phone me on 087 2344753 in confidence.
TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.