Application Support Analyst
Dublin, Co. Dublin
€Excellent DOE
Committed to great taste and healthy living, our client forms a key arm of a worldwide fresh produce distributor and delivers software solutions to the fresh produce industry. They are now looking for an Application Support Analyst to join their team.
This is an outstanding opportunity for a support or service professional from a customer facing background with a strong grasp of SQL and experience with programming languages to take on a new challenge with an incredible software provider.
With an international flavour to the company, they have retained their roots to their past and still have close links with the farming and fresh produce sector. As such, you will discover an environment of positive energy where individuals are encouraged to develop their potential and where focus is placed on trust, respect, dignity and the consideration of others.
If you feel you could thrive with a company present in Ireland, Holland and the UK and want to work with exciting, cutting edge tools and software, this is a fantastic chance to grow and develop with this amazing organisation.
As an Application Support Analyst, you will be tasked with providing application support to customers using our client’s fresh produce ERP system.
Specifically, you will investigate and resolve issues that are reported through the support portal, manage the incoming case queue to ensure SLAs are met and diagnose, analyse and reproduce issues to understand their root cause.
You will report to the Application Support Manager and work as part of a team providing guidance and technical expertise to customers and implementation teams.
Additionally, your role will include:
- Providing application support during deployment projects
- Prioritising and escalating customer issues as required
- Updating customers on the status of their issues verbally or via clear, succinct written communications
- Working alongside the Development, Training and Testing Teams regarding issues and resolutions
As part of your role, you will participate in a 24/7 support rota.
So, is this the role for you? If so, you will need:
- At least two years’ hands-on experience in a support and/or service role dealing directly with customers
- Strong knowledge of SQL
- Experience with other programming languages, ideally VB.NET
- A full driving licence and access to your own vehicle
Enthusiastic, resilient and naturally inquisitive, as an Application Support Analyst, you’ll be comfortable working in a fast-paced, dynamic environment and will possess strong analytical and problem-solving skills. A close attention to detail, team player mentality and excellent communication skills are all key.
Knowledge of ERP systems and warehousing software systems such as Navision, SAP or RPO would be advantageous. This will ideally have been gained in an application support role, but users, implementers and trainers will also be welcome.
To apply for the role of Application Support Analyst, please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Application Support Analyst, Helpdesk Support Analyst, Customer Support Technician, Desktop Support Engineer, Support Analyst, Support Technician, 1st Line Support Analyst, ERP Support Analyst, SAP Support Analyst.
Email me jobs like this
