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Systems Support

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
East Ireland
Salary Description:
realTime Recruitment Ltd.
Job Ref:

The Role and the Company:
My client is currently seeking to fulfil a Senior Administrator/Operations and Support Engineer position on a permanent basis located in North Leinster. My client is among the largest international insurance companies in the world.

The ideal candidate would hold demonstrable experience in a number of the following areas:
• Helpdesk - Monitoring of helpdesk queues, resolution of Tier1/Tier 2 calls, escalation of Tier 3 calls
• Active Directory User Management - Password resets and account lockouts Account Management, User on boarding/off boarding
• Microsoft Exchange - Creation/deletion of user mailboxes and distribution lists, Basic database maintenance, Exchange system upgrades
• Desktop Support - Computer builds and deployments, Asset Management, Windows, Desktop support, Office 365 Support, Software installs
• Server Support - Server Virtualisation, Server Builds and Deployment, Management of fileshares and user security permissions
• Information Security - Patch Management and deployment, Antivirus management

The primary responsibilities of the candidate fulfilling the position would be as follows:
• Provide first & Second line support to a wide range of applications, systems and infrastructure within the company.
• User Support & Helpdesk

• Analysing problems, including root cause analysis
• Communication with other system support teams
• Defining possible solutions/rectification
• Liaising with third party suppliers
• Effective and timely communication with all involved parties

EU Passport or Stamp 4 visa essential to application
If you would like to learn more about this opportunity, please do not hesitate forward me your CV on in the strictest confidence and a time you would like me to give you a call.

Contact Details:
realTime Recruitment Ltd.
Tel: 01 6520652
Contact: Danny Hughes

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