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Service Desk Support

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
South Dublin
Dublin South
€28 to €32 per annum
FRS Recruitment
Job Ref:

The Service Desk Analyst role comprises of technical support responsibilities within ITIL aligned Service Desk. The person will be involved in the day-to-day provision of Service Desk support of IT services to staff.

Responsibilities :

* The person will ensure that incoming tickets are effectively managed and assigned for resolution in a timely manner.
* Troubleshoot issues or standard requests with IT services or escalating such issues, when appropriate, to the IT Manager.
* Logging and taking ownership of all incidents, requests and other ticket types requested by the business or end users -through to completion.


* Ideally 2+ years' experience in a Service Desk, support role or customer service role in an IT environment.
* Experience of dealing with both internal & external customers at various levels.


* Technical competency in Windows Server 2008/ 2012 server
* Windows Terminal Services server/ Citrix Server
* Familiar with the Microsoft Office product suite (e.g. MS Word, MS Visio, MS SharePoint).
* Active Directory, DNS & DHCP/ WINS server
* Exchange server 2010/ 2013
* File and Print server
* VMWare
* Antivirus: Symantec/ Sophos and Kaspersky
* Mail and Web marshal
* Mobile mail solutions
* Avaya IP Office
* Cisco routers & switches

Contact Details:
FRS Recruitment
Tel: 00353 867838584
Contact: Carl Casey

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