Enterprise People are currently seeking an IT Support Analyst for a leading South Dublin based client.

Reporting to the IT Manager, the IT Support Analyst will join our client’s existing support team who provide second and third-level support for all IT-related concerns, which include supporting and troubleshooting across a number of site locations.

This is excellent opportunity to gain broad exposure to multiple technologies including Windows 7, Windows Server 2008, Exchange Server, Active Directory, DNS, DHCP, File/Print Services, Spam/Virus Protection, CISCO, Citrix XenApp, VMware vSphere, Trend Micro, HP storage area networks (SAN), SQL Servers, IIS, Exchange, Lync, FTP Servers and WSUS.

The IT Support Analyst will:

KEY RESPONSIBILITIES:

•    Handle multiple IT tasks concurrently and prioritise appropriately

•    Work with vendors/partners to resolve complex problems

•    Raise, track, update and close helpdesk issues through full lifecycle

•    Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded

•    Coordinate hardware/software installations and upgrades

•    Work on multiple project simultaneously

QUALIFICATIONS & EXPERIENCE:

•    An IT Qualification
•    3+ Years Technical Support experience
•    Good Active Directory, Exchange and Windows 7 support experience
•    Networking experience (Routers, Switches)
•    Lync and/or Citrix experience a plus
•    MS Certification
•    Strong communication and interpersonal skills

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.