IT Jobs - An indigenous supplier of integrated security solutions is currently seeking a customer Delivery Project Manager to join their operation based in south Dublin.

The role provides management and delivery of projects to existing and new customers. The Customer Delivery Project Manager takes ownership of the order handling process in terms of specifying, and estimation of project installation, delivery times and costs, and works closely with the Software, Technical and Sales Department to ensure all deadlines and milestones are achieved.
The Customer Delivery Project Manager is proficient in the organisations products and solutions and provides highly developed specialist advice to the end client, sales and operations teams.

Responsibilities:

Customer relationship management

• Supports the customer and sales team by analysing customers’ technical needs and develops proposals outlining how their products and services can provide clear solutions to meet these needs.
• Customer contact for technical questions. May participate in planning / specification meetings.
• May be required to act as account manager for certain key strategic accounts.
• Required to help with the sales process for upgrading of customers to the new software Suite

Technical support in the Delivery process

• Define project tasks and resource requirements
• Develop project plans
• Track project deliverables using appropriate tools
• Provide direction and support for project team
• Manage project budgets and ensure delivery on time
• Manage Handover documents
• Manage Project variations
• Organise configuration, testing, training and system handover
• Manage maintenance contracts and licences for invoicing

Technical sales support in the Customer process

• Provides technical and costing support for the sales process with respect to project management and specification.
• Coordinates specifications and delivery times with the Software, Technical and Sales departments.

Requirements:

• 3 years’ prior experience in project management or customer delivery processes
• Holistic knowledge of products and delivery process, handling tension between sales and supply
• Good technical understanding of product and service solutions that meet the customer expectations
• Prior commercial business experience and/or strong business orientated mindset, and capability of understanding the commercial impact of the engineering and sales processes and supply operations
• Degree in Engineering, Computer Science or other relevant qualification
• Formal Project Management qualification desirable but not essential
• Fluent in English

If you are interested in the Customer delivery Project manager role, please click on apply now or contact Ian Donnelly on 016621000

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