Senior Application Support Engineer
The Senior Application Support Engineer will be working on enterprise level systems working on innovative solutions for an expanding service as a software organization offering exciting products to businesses. Due to on-going success and growth globally the Application Support Engineer will join an expanding team.. This is an exciting opportunity for an ambitious and technically sound Application Support Engineer who will play a major role within the organization.
To apply please send your CV via the link or call Ryan on 012449531.
Responsibilities
• Maintain system uptime and performance
• Actively monitor, log and respond to production application incidents
• Drive and lead in analysis and resolution of major incidents and performance issues on production environments
• Expert level Troubleshooting around technical customer tickets and takes ownership to drive remediation and RCA. Works closely with Engineering teams.
• Collect and document stats on application performance, problems and failures with the aim to improve existing processes or creating missing processes for the teams.
• Advise on Production Infrastructure including server, database and network; expert in own area
• Invest and research in emerging tools and technologies to advance the teams autonomy
• Lead and co-ordinates development of technical team projects
• Contributes to strategic team decisions and determines priorities of major milestones
• Responsible for fostering relationships with their team and the wider organisation.
Essential Skills & Experience
• 6-8 years in an Application, DevOps or Development Support
• Familiar with Windows server environments, Windows and native Services, Console Services, Event Logging, and Viewing
• Experience with SQL DB Programming, querying techniques, SQL and tools
• Standard level application of development, testing and integration of software with proficiency in at least one language (e.g. C#, C++, JavaScript, Java, T-SQL).
• Knowledge/ Experience with Application monitoring tools; AppDynamics, OpManager and NewRelic, a plus.
• Good understanding and consider Network, Database Management and Operating Systems in software solutions
• Cross-Browser Debugging Skills
• Senior application of Lean, Agile and ITIL practices and Applies ITIL best practices framework around Incident, service delivery and Problem Management
• Expert level Troubleshooting around technical customer tickets and takes ownership to drive remediation and RCA. Works closely with Engineering teams.
• Advanced PowerShell or similar scripting experience
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