Systems Administrator
Key Responsibilities:
* Responds to customer inquiries concerning system software and applications
* Provide immediate customer assistance for emergency and urgent fixes
* Document and log all relevant information in details in incident management tool
* Escalate to Senior Systems Administrator any customer issues unresolved, with concise description, actions
* Follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved
* Assist in creating technical documents, and training material
* Performs weekly/monthly system health checks.
* Involvement in I.T. Projects and contributes to software and process improvement
* Manage processes for enhanced sustainability
* Imaging and migration of user systems
* Gauge the impact to production system when implementing a major, minor or configuration change
Experience, Education and Skills:
* VMware.
* Windows Technologies: Exchange, SQL, SharePoint, Active Directory
* Cloud Technologies including but not limited to Microsoft Azure & Amazon AWS
* Working with vendor support to provide solution to end user
* Experience with Security Products
* Back up and recovery experience required
* Willingness to travel
Work Environment/Physical Demands:
* Willingness to travel is required.
* Flexibility in working hours to support business needs.
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.
Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.
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