Customer Service Delivery Manager (Consultancy) - Permanent

Job Category:
Job Type:
Level of IT Experience:
5-10 Years
Central Dublin
Salary Description:
Competitive Salary Offered
Vantage Resources
Job Ref:

Customer Service Delivery Manager (Consultancy) – Permanent, Dublin City Centre


Don’t miss out on this great opportunity to work in a Multinational Consultancy. Apply today. Make your next big career move & develop your skills for Applications & Delivery Management.

Service Delivery Manager (Consultancy) – Permanent, Dublin City Centre


Service Delivery Manager Role and Responsibilities:

·         Vantage Resources are currently seeking a Service Delivery Manager for a Permanent role based in Dublin City Centre for one of our clients based in the consultancy space.

·         Lead the delivery of application services into the customer

·         Manage 3


party suppliers on behalf of the customer

·         Work collaboratively with the customer stakeholders, developing strategic roadmaps for their IT delivery;

·         In conjunction with the customer identify & define requirements for new services coming into the application estate.

·         Integration of services with ITIL roles including Change, Incident, Problem, Knowledge and Release Management

·         Manage Service Levels, ensuring that Key Process Indicators (KPIs).

·         Accountable for forecasting and management of the customer account P&L (orders, revenue & margin);

·         Ensure the delivery teams are delivering to defined standards and practices. Co-ordinate input from Delivery Leads into the Business Continuity Planning;


What you need:

·         5 years’ experience in a similar Service Delivery Management position.

·         Educated to a degree level

·         Experience within the Business Applications space

·         Proven Track record of delivering projects on time and to budget

·         Stakeholder Management skills

·         ITIL Certification

·         Knowledge of Service Delivery Management standards & practices.


What’s on offer:

·         Salary: €50,000 - €55,000 p/a

·         Car Allowance


Apply Now!
If you would like to discuss this opportunity in person or with one of our IT Resourcers please forward your CV to Vantage Resources or contact Ella on +353 1 295 2850 for a confidential discussion. Vantage Resources will not forward your details without prior discussion and approval.

Contact Details:
Vantage Resources
Tel: +353.1 295 2850
Contact: Ella Newnham

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