The Role:
My Client has a requirement for an experienced Service Desk Supervisor that will be based in Dublin City Centre.
This is an opportunity to join a multi-faceted team of IT Architects and Engineers providing leading edge technologies to a broad range of enterprise clients in both the public and private sector. This is a rare chance to apply and develop your technology skills in a challenging environment that provides continuous learning and job satisfaction.
Primary Duties:
• Manage the Calls queue and call on extra resource if required.
• Monitor all open calls – make sure all calls are closed within terms of SLA.
• Ensure that staff get the support that they require in terms of assistance and escalation.
• Make sure lunches are scheduled to maintain consistent cover.
• Staff should only make themselves Unavailable after agreeing this with the Helpdesk Supervisor.
• Monitor the handling of any high priority calls.
• Be point of escalation within the helpdesk
• Manage schedule to ensure that there is adequate support cover.
• Produce reports pertaining to analysis of support tickets.
• Monitor recording of time for the team on the helpdesk in the time recording system.
• Provide staff performance evaluation
Advantageous Technical Skills
• Microsoft Skills
• Excellent Active Directory skills
• Excellent Exchange Skills
• VMware Capacity Planning
• Veeam Storage
• Citrix
Personal Skills
• Strong Communicator
• Good team player
• Easy to get on with
• Enthusiasm for learning new technologies
• Can work on own initiative/Motivated to do an excellent job
Company Benefits:
• Excellent Salary on offer
• Work in a supportive and collaborative environment specifically structured to facilitate the development of their employees
Note
You must have an EU Passport or Stamp 4 visa to be eligible for this position.
If you would like to learn more about this opportunity, please do not hesitate to contact me on 01 652 0652 in the strictest confidence or respond to this email with your latest CV and a time when you are available to speak.
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