Technical Support Engineer – Tier 1 and 2
Belfast, Co Antrim
Up to £32,000 Plus Share Options, Healthcare and Pension
Our client is a leader in communications solutions and systems and works with leading telecoms companies across the world to supply unified comms and collaboration services. An exciting opportunity has now arisen for a Technical Support Engineer to join their team.
This is an incredible opportunity for a Linux administrator with technical support experience to be challenged and rewarded as part of a thriving global company.
With a focus on the customer, delivering on commitments, adaptability and simplicity, our client has flourished in today’s market and is eager to enhance their exceptional team with fresh talent to help push them forward.
If you feel you could achieve great things within an international environment where there are great benefits, strong rewards and an amazing team to work with, apply today.
As a Technical Support Engineer, you will be tasked with providing a front line support service as part of our client’s Global Support Team.
The team provides 24x7 ‘follow the sun’ technical support services and you will be responsible for enabling level 1 support teams to resolve customer issues and problems.
Primarily working with our client’s VoIP software application platform, you will work in collaboration with other teams based in Technical Assistance Centres in Australia and North America to reach successful resolutions.
You will respond to queries in a timely fashion, provide guidance to customers and go above and beyond to ensure successful resolutions are reached and customers are kept updated.
Interested? To be considered, you will need:
- Linux administration experience
- Previous experience in a similar support role
Responsible and resolution oriented, as a Technical Support Engineer, you must be highly customer focused with strong independent working abilities and the ability to pick up new skills quickly. The willingness to grow your knowledge is also key, as is an adaptable and flexible nature.
Some SIP/VoIP experience would be beneficial to your application.
To apply for the role of Technical Support Engineer, please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Technical Support Engineer, Linux Administrator, Linux Support Engineer, Support Engineer, Network Support Engineer, Telecoms Support Engineer, Technical Support Engineer, IP Support Engineer, Telecoms Support Technician.