Job Description – Level 1 Technical Support Operative
Our client is based in Dublin City Centre and requires a Level 1 Technical Support operative for a period of up to 12 months.
This resource would be a Datapac employee and would join an existing team of Datapac IT Technical Resources based with this client at various locations.
Responsibilities include:
Service Desk Related
- Monitor Service Desk and tickets as they come in from Customers (by service desk, by phone, by email, from monitoring station)
- Diagnosis and resolution of customer issues where possible
- Escalation paths in place to Level 2 resources where required
- Assign tickets to desk-side staff
- Monitor NOC Dashboard
- Respond to alerts
- Create and technical documentation
Other
- Patching of windows servers and products
- Racking and building servers to client requirements including cabling etc
- Work with VMware on creating and managing servers
- Monitoring of VMware – VCS/Database/Backups
- Setting up backups on servers
- Daily review of backups including the changing of tapes
- Highlight backup issues and re-run when required.
- Support of client Hosting and Shared Services
- Active Directory Management
- Create/modify and manage access control for active directory users
- Support Group policy
- Creating, modifying and testing PowerShell scripts
Qualifications / Experience
- 1-2 years Technical Support Experience
- MCP Windows 2012 desirable
- Knowledge of supporting RDS servers
- Knowledge of Windows File servers
- Knowledge of Active directory user management
- Performing backups to tape
- Knowledge of VMware desirable
- Knowledge of PowerShell – Creation of PowerShell scripts desirable
