Role details

•  Respond to service tickets for servers in customer datacenters in a timely manner
•  Keep parts lockers up to date and properly stocked at all times
•  Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer
  
• Track server fleet health and validate that the client is always exceeding customer requirements for total servers online
  
• Provide consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter
  
• Apply firmware and BIOS updates as needed using engineering-approved tools
• Comply with all datacenter safety, security, and operational protocols at all times
•  Be an outstanding representative at all times 
  

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers 
• Ability to regularly lift and move server systems that weigh up to 70lbs
•  Fanatic attention to detail. Accuracy in inventory, trouble tickets, asset tag updates, wiring plans, etc. is essential to the customer and is critical to this role
•  Must be able and willing to travel
•  Linux terminal basic experience
•  Windows CMD basic experience.
  
• Demonstrated strong ownership, self-motivation and ability to work autonomously
  
• Ability to work successfully with geographically dispersed teams