Senior Customer Support Engineer - DUBLIN -

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin, South Dublin
Location:
Dublin 1
Salary:
€35,000 to €45,000 per annum
Salary Description:
Competitive Salary Offered
Posted:
16/02/2017
Recruiter:
Kaseya
Job Ref:
computerjobs

Job Description

To enhance the global team, we are looking for a Customer Support Engineer with strong and proven customer services experience in the IT market to be based in our Dublin office (European headquarters). The Customer Support Engineer will build and expand upon our professional and quality technical support service to all Kaseya clients and ensure clients satisfaction by meeting or exceeding customer Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer focused attitude at all times.

Responsibilities:

·         Providing level 1 and level 2 support for all the EMEA (European) clients with their configuration issues and IT maintenance.

·         To diagnose and resolve user issues through the use of Kaseya standard Incident Management processes.

·         Ensure all case details are recorded correctly and professionally.

·         Ensure that knowledge is transferred and shared within the team.

·         Assisting in the maintenance of all process documentation that is relevant to Kaseya and its clients.

Qualifications

·         Minimum 3 years’ experience in an IT Technician Service Desk role or Sr. System Engineer Role

·         Windows Server 2003, 2003 R2, 2008, 2008 R2, 2012 to MCSE level

·         Roles - Cloud SAAS Environments, IIS, DNS, DHCP, Network Configuration

·         Windows Workstation, Linux, Mac OS X

·         Networking – SNMP, SSH

·         IPv4 / Monitoring

·         Routing Protocols / Configuration

·         Hardware - Firewalls, Switches, Internet, Routers

·         Remote Management

·         Terminal Server, Exchange Server

·         VNC, SMTP / POP

·         Successful completion of the Kaseya Certified Administrator Certification (KCA)

·         SQL Server 2003, 2008, 2008 R2, 2012 to MCDBA or similar level

·         Troubleshooting - Logs, Performance

·         System - Disks, Memory, Configuration, Installation, Application Installation

Company Description

Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 clients worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence

Contact Details:
Kaseya
Tel: 01
Contact: HR Manager

You may return to your current search results by clicking here.

This website uses cookies. Read our cookie policy for more information. By continuing to browse this site you are agreeing to our use of cookies.

Latest Job Listings