Are you looking to join a leading company that promises progression and engagement? Here at Voxpro we can offer you that!
This is a fantastic and challenging opportunity to work in Technical Support. Supporting one of our exciting global brands, you will be a member of the Technical Customer Support team.
Are you a motivated and enthusiastic individual with a passion for technology? Are you a problem solver?
As part of your role, you will answer inbound calls and emails from customers. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.
Requirements:
Fluent in English, both written and verbal essential.
Proven resolution, logical troubleshooting, customer service and customer satisfaction skills.
Experience using WiFi enabled devices and products.
Strong problem solving / resolution skills.
Excellent listening, probing and de-escalation skills.
Ability to learn quickly and be passionate about learning new concepts, technology and processes.
Have the ability to handle multiple tasks and prioritise on an on-going basis.
Available to work a variety of shifts including some weekends.
Passionate about delivering exceptional customer service.
Focused on meeting/exceeding targets.
Self-motivated with a high level of initiative and attention to detail.
A team player with excellent interpersonal skills.
