Technical Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
0-1 Year
Area:
Galway
Location:
Galway
Salary Description:
Negotiable
Posted:
09/11/2016
Recruiter:
Collins McNicholas Recruitment & HR Services
Job Ref:
GYGN43354

The Technical Support Engineer will provide support to end users and will be dealing with engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge and management. We are seeking an ambitious dynamic individual who is committed to solving customer issues promptly and professionally. We are seeking someone who will be able to work well in a team environment and communicate well with customers and colleagues. Education Certificate/Diploma/Degree in Computer Engineering/Computer Science or Electronics Engineering Responsibilities • Develop and maintain a complete understanding of our products and ongoing releases • Customer liaison via phone, email or remote control • Technical fault analysis & troubleshooting • Answer calls and e-mails in line with team KPI’s. • Keep customers (external and internal) informed of the status of their helpdesk issues • On-site installation of products, including commissioning, upgrading and training • Monitor performance of installed software and hardware products • Respond quickly to urgent issues, escalating to product development team where required. Required Skills • Understanding of PC networking hardware/software concepts • Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment • Familiarity with SQL / MS SQL server and databases. Ability to back up, restore, check back-ups etc. • Analyse IT incidents and Service Desk Data to identify reoccurring issues and recommend measures to prevent reoccurrence • Ability to perform root cause analysis and replicate and test problems in multiple environments • Active directory - ability to set up and administer groups etc. Ideal Skills but not essential: • Familiarity with Citrix platform • VMWare server console - including setting up / administrating VMs in VMWare and ESXi For for furhter information on this opportuntiy and for a confidential discussion please contact Gillian Nicholson at gillian.nicholson@collinsmcnicholas.ie or call Gillian on 091706706

Contact Details:
Collins McNicholas Recruitment & HR Services
Tel: (071) 9142411/914246
Contact: Gillian Nicholson

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