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Helpdesk/ deskside engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
South Dublin
Dublin South
€35,000 to €40,000 per annum
Job Ref:

Our client, a world leader in paper based packaging, currently has a job opening for an IT Helpdesk/deskside engineer. This job is located in their corporate HQ in South Dublin. The right IT Helpdesk engineer will have experience providing level 2 helpdesk/deskside support in a mainly Microsoft environment. In your previous jobs you should also have experience providing helpdesk and deskside support to senior members of an organisation. This job has outstanding opportunities to be exposed to new technologies and progress in your career. The company has a track record of promoting its support staff into more senior position.
The Job
We are seeking to recruit a deskside/helpdesk administrator with responsibility for first and second level support for the Information and communication infrastructure of Global Group Headquarters.
Key Responsibilities
• First and second level deskside/helpdesk and end user support
• Day to day support of the ICT Infrastructure including server environment (physical and virtual), printing, telephony
• Adherence to the local and Group IT Compliance Controls
• Liaise with Group IS and third party vendors to ensure appropriate levels of service
• Assisting the Project Manager for the delivery of ICT Projects
• Proactively identify and propose IT systems improvements

Skills Requirements
• The candidate is expected to be proficient in a number of technologies commonly used in the enterprise environment including:
• Microsoft Windows 7/8/10 and Office 2010/2013, Server 2k8, 2k12
• Microsoft Active Directory, DNS, DHCP
• VMware vSphere Platform
• Dell server, SAN and end user devices
• Backup and Recovery Tools (Symantec/Veeam/SRM/CommVault)

Key Requirements
• BSc in Computer Technology or related
• 3 years+ experience in an infrastructure administrator job or similar
• Microsoft MCSA/VMWare VCP (Advantage)
• Previous SOX compliance experience (Advantage)
• PowerShell Scripting (Advantage)
• Ability to work collaboratively across project teams
• Troubleshooting and problem solving skills
• Excellent customer service, interpersonal, communication and organisational skills
• Ability to multitask, work under pressure and meet critical deadlines
• Ability to prioritise and co-ordinate work
• Willingness and ability to work in a fast paced and rapidly changing environment

Reporting Role

• The role will report to the IT Operations Manager
• The role will be based in Dublin and may require travel

If you believe you, or somebody you know, could be the right helpdesk, or deskside, support engineer for this job, please do not hesitate to contact Stephen Waters. 016621000

Contact Details:
Tel: 01-662 1000
Fax: 01-662-3900
Contact: Stephen Waters

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