Job Profile       I.T. Analyst

Company         Contracting PLUS Consultants Ltd, Airport Business Park, Cork 

Date                February, 2016

Reporting To   Technical Project Manager     

Salary              TBD

Contracting PLUS

Who are we

Contracting PLUS is a specialist provider of accountancy services to professional independent contract workers. 

Contracting PLUS is led by Michael Dineen and Fergal Lennon who are both Fellows of the Institute of Chartered Accountants. Contracting PLUS has a team of 100 accounting, taxation, IT and client service professionals. We are the market leader for our services and we work closely with top national and international recruitment agencies and multi-national companies.

From our offices in Dublin, Cork, London and India, Contracting PLUS manages the accounting, taxation and financial affairs of over 3,000 professional contractors.

At Contracting PLUS we are the market leader in specialist accounting and taxation advice for contractors in Ireland, with a growing presence in the UK and other key European locations. We provide the highest level of service to our contractors and ensure our contracting companies and individual contractors are fully compliant at all times.

Contracting PLUS offers a diverse range of services including:

·         Umbrella Company services in the UK and Ireland

·         Contracting365- Personal Services Company solutions in the UK and Ireland

·         European Tax Solutions

Reason for the Position:

To support the IT Team in managing daily operational issues as well as developing service improvements.

The Purpose of the Position:

Provide technical support to Contracting PLUS users, including desktop, laptop build and configuration, as well as application installations and configuration, 1st level PC & printer support. 2nd level support for key applications and infrastructure (i.e. servers, switches, etc.).

Principal Responsibilities:-Technical

Support the IT Team in managing and improving the IT infrastructure.  This involves having

• Experience of the following operating systems, Windows 7, Windows Server 2008, Centos or variant.
• Experience of building/configuring desktops, laptops and servers.
• Experience of Microsoft Office 2010/2013 and Outlook.
• Experience of QuickBooks, Sage, and CollSoft a distinct advantage but not required.
• Printer support.
• Experience of switches, routers, firewalls a distinct advantage but not required.
• Experience of Amazon AWS a distinct advantage but not required.
• Experience of PHP, bash scripting, Centos management a distinct advantage but not required.
• Experience of working in an IT Support role.

Note: In relation to experience, this is an entry-level position so graduates are welcome to apply albeit their experience may be limited. Enthusiasm and a willingness to learn coupled with good customer focus are paramount.

Education

·         Third Level IT Related Qualification (i.e. certificate, diploma, degree, other)

 Internal Service Provider

• Excellent interpersonal skills.
• Excellent time keeping skills.
• A mindset of continuous development and improvement.
• A Team player.
• Working hard to build trust and relationships with your team and your customers and take specific action to raise value to customers by meeting a specific customer request or by solving an immediate problem.
• Bringing work to completion and focusing on delivering tangible results and value for money.
• Supporting users in a friendly and efficient manner.
• Contributing to, Complying with and enforcing standard policies and procedures.
• Continuously focused on service improvement through examination of current infrastructure portfolio and advising on technology changes/developments.

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