vbt is a dedicated IT Solutions provider specialising in the following IT Solutions:
Network Support, IT Managed Services, Network Installations & Upgrades, Cloud Mail, On-line Backup, Hosted Server Management Solutions, Disaster Recovery & VoIP Phone Solutions
We are recruiting for an experienced IT Helpdesk Network Support Engineer to join our Helpdesk Support Team. The team is responsible for providing Telephone/Remote Access Helpdesk for our client base.
Previous experience in an IT Helpdesk service role is essential
Experience of Trouble-Shooting issues with Windows Server 2008/2012, Windows Small Business Server 2008/2011 and Exchange Server 2007/2010/2013
Experience of System Administration of Windows 7/8
Experience of Routers, Firewalls and VPN Set-Up & Configuration
Experience of Microsoft Office Suite
Excellent problem solving and trouble-shooting skills
Excellent communication skills with fluent spoken and written English
Ability to take ownership of issues and follow through to resolution
Must be team player with strong customer service focus
Role & Responsibilities:
Provide Remote Access Support to Clients
Monitor Daily Server Monitoring and Online Backup Alerts and resolve issues
Trouble-shoot issues relating to Servers, PCs, Laptops and Printers to include Connectivity, Email, Security, Permissions, Data backups etc.
Ensure excellent customer service is provided to Clients
Salary: Competitive salary depending on experience and qualifications.