vbt is a dedicated IT Solutions provider specialising in the following IT Solutions:

Network Support, IT Managed Services, Network Installations & Upgrades, Cloud Mail, On-line Backup, Hosted Server Management Solutions, Disaster Recovery & VoIP Phone Solutions

We are recruiting for an experienced IT Helpdesk Network Support Engineer to join our Helpdesk Support Team.  The team is responsible for providing Telephone/Remote Access Helpdesk for our client base. 

Candidate Profile:

• Previous experience in an IT Helpdesk service role is essential
• Experience of Trouble-Shooting issues with Windows Server 2008/2012, Windows Small Business Server 2008/2011 and Exchange Server 2007/2010/2013
• Experience of System Administration of Windows 7/8
• Experience of Routers, Firewalls and VPN Set-Up & Configuration
• Experience of Microsoft Office Suite
• Excellent problem solving and trouble-shooting skills
• Excellent communication skills with fluent spoken and written English
• Ability to take ownership of issues and follow through to resolution
• Must be team player with strong customer service focus

Role & Responsibilities:

• Provide Remote Access Support to Clients
• Monitor Daily Server Monitoring and Online Backup Alerts and resolve issues
• Trouble-shoot issues relating to Servers, PCs, Laptops and Printers to include Connectivity, Email, Security, Permissions, Data backups etc.
• Ensure excellent customer service is provided to Clients

Salary:  Competitive salary depending on experience and qualifications.