Deskside Support Engineer Windows Office Hardware Deskside Support Engineer My fantastic client in Ringaskiddy, Cork, are looking for an experienced Desktop Support Engineer to come on board on a permanent basis. The successful candidate will support desktops and connected devices in both office and lab/production areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner. As a Desktop Support Engineer, you will: Provide Desktop support to end users in office environments Work to resolve issues accurately and efficiently, within set targets Take ownership of tickets escalated from the service desk & other teams Ensure that all activity is accurately documented and recorded in line with ITIL practises Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general IT tasks What we are looking for: Proven experience of working in Desktop support role Software and hardware troubleshooting skills Experience of supporting Windows 10 Experience of supporting Microsoft Office suites including Office 365 Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems Knowledge of network infrastructure e.g., switches, routers, APs, patching, network architecture knowledge Server Hardware support experience (racking & providing Hands & Eyes support) Printer hardware knowledge Willingness to support essential out of hours work when required This is a permanent role paying a salary of €34,950 pa. If you are a solid Deskside Support Engineer with excellent experience of Windows, Office and Hardware then please forward me your CV asap as interviews are being arranged immediately

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