Desktop Engineer JP 10776 Dublin 6 months initial contract Hybrid - 3 days' work onsite and 2 days WFH My high-profile banking client are recruiting for a Desktop Engineer8 to work in the Dublin based offices on an initial 6-month contract with the possibility to extend the contract and eventually becoming permanent. This is great opportunity. Training will be provided. Description: Desktop Engineer Assist with building hardware devices such as laptops, thin clients, Chromebook, desktops and updating of inventory record repositories to accurately track the device lifecycle changes. Engages in business impacting production incidents and end-user problem tickets to work through to resolution, including pc/laptop/thin client hardware, pc / Virtual desktop software, printer 1st level diagnosis, Audio Visual / Telepresence troubleshooting, Blackberry / Android / IOS mobility devices, network connectivity, etc. Engage with engineering teams for process and application improvement opportunities Reviews system documentation for accuracy and update as necessary. Assists BTG partners in working through issues and engaging appropriate operational resources Software and system fault diagnosis, analysis, and fix. Ownership of all user problems through to completion. Risk awareness of technology and business impact. Assisting with other system related activities (IMAC) Proactively keeps customer always updated with problem status. Identifying and reporting risk as appropriate in accordance with the guidelines provided. Engaging with technology partners & vendors on a day-to-day basis. Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer

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