itContracting are currently seeking applicants for an Application Support Engineer.This is a permanent position located with our client in Letterkenny.
The Role
My client is seeking a Support Engineer with strong SQL and UNIX skills to join a Global Investment Banking Application support team. The production support team are responsible for supporting the entire system, monitoring batch process, completing overnight checks, trouble shooting, communicating, and escalating production issues. This team also support daily customer requests. The technology stack includes database, API, Batch, ETL and Web Applications all in support of big data. The system is currently in transition into AWS.
You will join an existing team of production support and development in Ireland and the US who will be responsible ongoing support of mission critical applications, along with developing enhancements and new tooling.
Key responsibilities:
- Proactively monitor a large amount of processing.
- Be able to quickly troubleshoot issues, either with data, infrastructure, or end user.
- Manage multiple requests and issues at one time.
- Provide clear and concise updates to management and end users.
- Look for opportunities to continuously improve our processes and ways of working.
- Help to build and implement new tooling to be used to enhance support.
- Be able to review code and stored procedures and to make fixes to existing processes where needed, to resolve critical issues.
Your Profile
Key skills/knowledge/experience:
- Strong SQL skills.
- Experience with Unix Systems.
- Splunk experience.
- Some development experience, preferably Java
- Experience in handling multiple issues at once.
- Ability to communicate clearly and concisely.
- Process automation experience.
Good to have:
- AWS experience.
- Experience with Atlassian suite: Confluence, Jira, Desk.
- Investment banking knowledge.
- CFA Certification.
- ITIL Service Management Certification.
Special working conditions:
- Candidates will be required to work rotating Irish hours: 7am – 3pm/8am – 4pm.
- Candidate will be required to work several Irish Public Holidays per year, with time back in lieu.
- Requirement to be onsite in Letterkenny Global Delivery Centre, a minimum of 2 days per week.
Any other relevant information benefits, on-call etc.
Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.
For more information please apply here or contact Harleen Tora in itContracting directly.
itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at itContracting.
Ref: ITC 5013
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