Our client, a renowned Managed Service Provider in Dublin, is seeking a dynamic and talented IT Team Lead to join their team. This is your chance to lead a service delivery team and make a significant impact on client satisfaction and operational excellence.
As the IT Team Lead, you will have the opportunity to manage a team, ensure adherence to company policies, and deliver exceptional client service. You will be empowered to work independently, leveraging your strong technical expertise and client service skills to drive success.
Key Responsibilities:

- Supervise the service delivery team, ensuring smooth operations
- Collaborate with technical experts to address complex client issues
- Take charge of managing Remote Monitoring Tools such as Kaseya, N-able, LabTech, ensuring their effective utilization.
- Foster and nurture strong client relationships, actively participating in pre and post-sales meetings
- Assist in the development of technical support engineers from a career perspective

 
Requirements:

- BSc in IT
- 4+ years of experience in an IT support role +1 years of successful team management.
- Skilled in Active Directory, Windows Server, and MS Exchange, enabling you to provide comprehensive technical support.
- Proficient in networking technologies such as switches, VLAN, routing, firewalls, etc., ensuring smooth network operations.
- Hold industry qualifications (i.e. CCNA, MCSA, CCDA, VCP, or Network+)
- Be willing to occasionally work outside standard hours

 Remuneration:

- Salary 40-50k
- Pension
- Healthcare
- Education

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