The eir evo Security Team is looking for a Service Delivery Manager to help support our continued growth in the delivery of best-in-class Managed Security Services.
The Service Delivery Manager (Information Security) has responsibility for developing and maintaining strong customer relationships and ensuring that security services delivered meet the agreed services levels.
The Service Delivery Manager will report to the Security Operations Manager and will work closely with the Security Operation team to ensure that services being delivered meet our customer’s requirements and are aligned to the ISO 20000-1 Service Management and 27001 Security standards.
Eir evo will provide training on all relevant solutions & services but the candidate is expected to have a background in IT Services with a working knowledge of Information Security, along with a strong service delivery ethos.
Key responsibilities
- Maintaining positive relationships with customers
- Managing service delivery against agreed service levels and commercial commitments
- Building partnerships and liaising with service team leads to determine the services and solutions to address customer issues
- Manage service reporting by reviewing and presenting reports at service review meetings – as well as working to improve existing reports.
- Assessing customer feedback and work with Security Operations team to establish, improve, and refine services
Requirements
- Experience in IT Service Management (project management a bonus)
- 3rd level education with IT skillset
- Knowledge of IT Security Services
- Excellent communication and documentation skills
- Strong teamwork skills and attention to detail
Candidates must be eligible to work in Ireland or currently hold a Stamp 4 Visa to apply.
If you are interested in applying for this role, please do so via the relevant link.
eir evo/itContracting is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo/itContracting apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo/itContracting, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo/itContracting.
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