Managed Services Solutions & Pre-Sales Architect
The Managed Services Solution & Pre-Sales Architect will be a member of our managed services business development team. You will be working with clients from initial interest, requirements gathering, solutioning with PFH Managed Services, and ensuring clients successfully onboard and realise service quality outcomes. To do this, you'll work closely with PFH service teams, other solutions architecture specialists, PFH partner teams, and PFH client account teams.
The role will report into the COO and actively contribute to the overall success and strategic growth of our managed services. This is a key senior role within the organisation and requires someone that can hit the ground running. You will bring your expertise and knowledge to help achieve our business objectives and meet client requirements.
Responsibilities will include:
* Act as Subject Matter Expert for Managed Services and IT Service Management best practice.
* Work cross-functionally / organisationally to develop solutions, pricing, and service offerings.
* Drive new opportunities from proposal to win:
* End to End new business development
* End to End solution development.
* Assists the account/sales team and/or bid management with Request of Quotation (RFQs), Request for Information (RFIs) and Request for Proposals (RFPs) review, analysis, consulting, and response.
* New offering Ad-Hoc development
* Customer Meetings and Presentations
* Cost model development
* Conduct negotiations for and with sales representatives during sales cycle.
* Assist with client relationship, confidence, and trust building
* Cultivate and strengthen relationships with Client Directors, Sales, Finance, and service delivery operations.
* Maintain an expert working knowledge of Managed and IT Service Management industry solutions, best practices, and managed services.
* Confidently own the knowledge transfer between sales, pre-sales, delivery, and our customers.
* Participate and lead Managed Services business development identifying emerging solution areas and strategic business opportunities for New Services Introduction/New Product Introduction and investment consideration
* Track data and project status within Salesforce.
* Lead new Service Transitions into Operations
* Act as Interim Service Delivery Manager for new business wins.
* Contribute to service delivery management leadership and direction
Skills Required:
* You are passionate for service excellence
* 10 years' experience in service delivery management for outsourced or managed solutions.
* Ability to quickly understand a customer's business needs and present a solution to meet their goals.
* Proven ease of communication with C-levels and decision makers.
* Ability to identify opportunities through knowledge of client IT function, it's services and relative solutions.
* Knowledge of end-to-end sales process and proven success in closing complex service business opportunities.
* Experienced in Service Transition management.
* Understanding of pricing models, costs and margins.
* Experience with solution-selling methodologies.
* Excellent interpersonal and relationship-building sales skills, with strong commitment to serving customers best interests with quality delivery.
* Excellent communication and presentation skill
* Expert level knowledge and experience with the ITIL framework and its application to IT service management.
* Demonstrate the ability to be flexible/adaptable and tolerant in a changing working environment whilst maintaining effectiveness and efficiencies.
* Excellent organisational skills.
* Understanding to manage sensitive and confidential information.
* Demonstrative self-motivation and able to take responsibility
* Able to manage and prioritise tasks in a timely & efficient manner
* Able to demonstrate initiative and a proactive approach to daily tasks
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