Senior Desktop Support Engineer

Dublin Based - Role is onsite

Daily Rate contract - 12 Months

About this Role:

Leading multinational company based in St Stephen's green with growth plans over the next 12 months!

Primary Responsibilities:

* Point of contact for customer calls and emails to the service desk
* Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
* Support services for Microsoft related technologies: Windows Server, Exchange, SQL, 365 and Azure would be preferable.
* Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Remote access solution implementation and support: VPN and Remote Desktop Services
* System monitoring
* Create new or update existing system and knowledge base documentation
* Work efficiently and productively to achieve and exceed SLA's, KPI's targets
* Improve customer service, perception, and satisfaction
* Escalate service or project issues that cannot be completed within agreed service levels

Essential Skills

* Familiar with all Microsoft technologies - Office 365, Windows 7-10, Server 2008-2016, Exchange, Hyper-V with strong AD experience.
* Proven methodology in fault finding and troubleshoot techniques
* Understanding of TCP/IP, WAN, LAN and Router technologies

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