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Deskside Support Technician – Westport

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
West Ireland
Salary Description:
Depending on experience
ICT Services
Job Ref:

ICT Services are currently seeking a Desktop Support Technician, working on one of our customer sites in Westport, required to provide onsite & remote end user support for senior executives and employees. Must have excellent customer service and the ability to effectively interface with all levels within an organisation in a professional manner. We are seeking a personable, energetic and enthusiastic engineer who can navigate the technical and diverse challenges involved in supporting senior executives.


  • Provide excellent customer service.
  • Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.)
  • Hardware installation and troubleshooting, Laptop/PC builds, etc.
  • Knowledge of Apple Mac OS.
  • Experienced with Active Directory along with excellent understanding of networking and network environments (wired and wireless) using enterprise authentication
  • Resolves IT issues encountered in a timely manner
  • Experience with helpdesk ticketing systems, asset management, reporting, and process workflow
  • Experience in Exchange 2016 and O365 setup and administration.
  • Experience working and troubleshooting Avaya phone system or similar.
  • Experience working and troubleshooting videoconferencing system.
  • Experience and Working knowledge of networking concepts and technologies in a support environment.
  • Escalate non-standard problems and work with 3rd party support partners to problem resolution where appropriate.
  • Alert management to reoccurring problems and patterns of problems.


  • Third level technical qualification preferred, or alternative.
  • Microsoft MCP or CompTIA A+ Networking qualification.
  • Min of 3 years IT support experience in a similar role.
  • Excellent technical aptitude and troubleshooting skills.
  • A strong customer-focused communicator with excellent interpersonal skills.
Contact Details:
ICT Services
Tel: 353 1 6209000
Contact: Irina Mita

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