IT Desktop Support Engineer

Contract Role - 6+ Months Rolling

Limerick

Company Description:
Market Leading company currently going through some major (Positive) changes in the market. They are consolidating a lot of their systems and they are in need of an experienced L2 Desktop Engineer to join the team!

Responsibilities for this position may include but are not limited to:

* Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and application teams.
* Responsible for technical troubleshooting
* Ensures consistent processes, procedures and technologies are utilized across customer enterprise environment.
* Understand and follow direction provided by the Application and System Services team leads and managers.
* Document recurring issues in the Knowledge Base
* Document in detail case status and tasks / work completed with end users in the ITSM system
* Follow the critical incident process

Required Qualifications:

Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:

*

* Active Directory Administration
* Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
* Microsoft Office Suite (2010/2016) advanced troubleshooting.
* Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
* General knowledge/troubleshooting for Networking
* Office 365
* Understand of Citrix
* Desktop imaging
* Strong customer service skills

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Email me jobs like this