As UX Designer you will conceive, design and conduct user research, interviews and surveys, and translate them into wireframes and prototypes. You will be accountable for the design of the overall functionality of functionality of our Smart Path product and iterate upon them to ensure a great user experience. 

Reporting to the Delivery Lead, you will be a part of the Smart Path team that is responsible for the development of the complete set of Smart Path applications (agent applications, self-service touchpoints, reporting dashboards, etc.).

Qualifications

What you will do
•    Leads the design of one of our Products.
•    Coordinates the output alongside the team of designers.
•    Conducts and manages customer research and usability studies.
•    Works directly with engineers to provide product specs and assets.
•    Works with other designers to conceptualize and iterate on designs.
•    Designs mockups and high-fidelity user interfaces.
•    Offers a strong product and design voice within their product groups.
•    Works closely with the multiple product owners to establish individual team goals.
•    Works with the Portfolio UX Design Lead to establish design needs and achieves consistency across the portfolio.
•    Connects product and design, resolving any intersections of cross-team work.
•    Acts as advocate for the designers to help their teams work more effectively with design and encourage teams to implement the most desirable design solution.

Who you are
•    Good understanding of human-computer interaction (HCI) element of a design and Human Cognitive behaviour, Bachelor’s degree preferred.
•    UX certification from organisations like Human Factors International (HFI), Nielsen-Norman Group (NN-Group), Interaction Design Foundation (IDF) etc.
•    3+ years of Experience working as a designer within software/product development & delivery
•    Knowledge of a Design tool and techniques for visualizing and planning and communicating design concepts.
•    Experience of Lean UX Methodology in the process of software development & delivery. 
•    Experience of UX deliverables like Personas, User journey maps, Site maps, Prototypes, Wireframes, Style guides, Usability reports and Research reports as documents, videos, and presentations.
•    Experience of concept and principles of agile methodology.
•    Strong cross-platform knowledge. From desktop to mobile you can speak the language and make thoughtful decisions about design and implementation.
•    Demonstrated exceptional visual design skill, creating artefacts of complex + creative UX, and solid information architecture.