Our client currently has a requirement for an Inside Sales and Renewals Executive with native level fluency in German supporting the German, Austrian and Swiss markets. This position focus is a channel-centric sales model, and will interact with both direct end-user customers, resellers, and distributors to ensure existing customers continue their relationship with the company.
Key Responsibilities:
- Drive Support Subscription renewal prior to expiration, in line with processes and practices set-out for the region
- Liaise with Field Sales team members and channel partners, and engage directly customers, providing quotes, emphasizing value proposition and managing the sales and ordering cycle
- Identify opportunities to upsell higher support levels, extend support terms and propose upgrade hardware and software for potential and existing customers
- Maintain accurate information in our CRM about the status of opportunities, and contribute to accurate sales forecasts to the regional Sales Director
- Ensure a positive customer experience in all your interactions
- Work to aggressive revenue targets, reflecting the high importance of this region’s contribution in the company's overall EMEA revenue goals
- Contribute to process improvements, and regularly convey feedback from your experiences and interactions with customers, our CRM, and trends you perceive in your territory
- Support the Field Sales teams with licensing and other customer queries referencing our licensing database and CRM systems
Requirements
- 3+ years Inside Sales experience within the high-tech industry; including experience working to quarterly revenue targets in a process-driven sales environment
- Experience working within a Sales Channel in the IT market, such as with resellers, VARs, VADs, integrators, consultants, etc.
- Fluency in German and English with excellent verbal and written communication skills in both
- Demonstrated ability in recognising and acting on cross or upselling opportunities
- Highly motivated and proactive approach to work with willingness to make direct contact with customers
Preferred Knowledge
- Computing/network product knowledge is a plus
- Basic understanding of load balancing is an advantage
To be considered for this position applicants must be eligible to work and reside in Ireland (holder of an EC Passport or a Current Stamp 4 Visa).
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