Senior Deskside Engineer (6 Weeks, Belfast)

As a Senior Desk Side Engineer, you will work within Onsite Support Services (OSS), a sub tower within WSDS (Workplace Service Desk Services). There is strong potential for career progression across Managed Services.

* Provide IT assistance and support to end users
* Troubleshoot and repair local hardware and software issues
* Install, configure, administer and maintain IT equipment (desktops, laptops, printers and network peripherals)
* Setup of new IT equipment
* Maintain standard builds for Atos systems
* Provide phone and in person support
* Maintain accurate inventory and records of hardware and software assignments
* Administer solutions to meet customer needs
* Create and maintain technical and problem/resolution documentation

Essential / Minimum Criteria

2 + years experience working as a Desktop Support Engineer
Good knowledge in MS Office application and business application support
Experience supporting Windows clients in a managed desktop environment
Experienced in supporting printers
Experienced in supporting mobile devices and mobile OS
Positive work attitude and a passion to excel in IT industry
Good customer service mindset
Excellent English

Desirable Criteria

Recent Microsoft Infrastructure Certification
ITIL Foundation V3
Creative approach to process optimization

Contact BRYAN SMITH on 01 674 1424 or email bryan.smith@harveynash.ie for further info, should you require.