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Technical Engineer (m/w) 100%

Job Category:
Software Developer/Engineer
Job Type:
Level of IT Experience:
0-1 Year
Salary Description:
ITech Consult Recruitment
Job Ref:

For our client Roche Diagnostics International AG in Rotkreuz we are looking for a highly motivated and qualified Technical Engineer.


Within the Case Investigation & Resolution (CIR) department for the Centralized & Point of Care Solutions (CPS)

business in Rotkreuz (RDI) they are looking for an Engineer as Contractor to join their department.

You will be responsible for effective & efficient resolution of technical product complaints escalated

by the customers for different Roche Diagnostics products within our Lab Coagulation team.

Tasks & Responsibilities:

* Full accountability for the timely management and resolution of individual customer complaints
* Applies troubleshooting & problem-solving methodology and draws conclusions on individual cases.
* Performs investigations of returned customer products.
* Collaborates with interfaces such as Production, Research & Development, Product Management,

Customer Support Centers.

* Assumes responsibility for providing information from cases in order to update product documentation.
* Represents and communicates results of individual cases in interfacing meetings.
* Contributes to the lab organization, maintenance, and planning.

* Degree in a life science or engineering related discipline e.g. process engineering, chemistry, biochemistry

* First experience in technical support, product development or testing, a technical orientation and

the ability to learn new & complex systems and technologies (hardware, software & application)

* First experience in software development/support
* First experience within a Technical customer support with translating technical problems to

customer language

* First Experience in case handling, medical devices or coagulation/ hemostasis is a plus
* Very good English skills (min. C1) and good German (min. B2) skills are required

Nice to haves:
* Sense of responsiveness; combining customer focus and service orientation with regulatory compliance

* Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily

to varied audiences.

* Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple

tasks in parallel in close collaboration with the other team members.

Reference No.: 920171AG
Role: Technical Engineer
Industry: Pharma
Location: Rotkreuz
Workload: 100%
Start: 03.05.2021
Duration: 12++

Contact Details:
ITech Consult Recruitment
Tel: +41417607701
Contact: ITech Consult AG

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